Returns and Refunds

Returns & Exchanges

We hope you love your purchase but if you’ve changed your mind, no problem – you have 15 days to return your items and all returns are complimentary. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
2. The following items cannot be returned or exchanged: any opened or broken products; any discount, special, promotion, bundle, last chance, outlet items; Products listed as non-refundable/exchangeable; Returns made 15 days after the dispatch date.
3. We do not accept returned items that have been sent back without proper returns requests.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-WANTING products .

Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.