Frequently Asked Questions
Please register and activate your account before checking out your shopping cart in order to make a purchase.
If you do not receive the confirmation e-mail or if an error occurs during the last step of your checkout, you are advised to check your Order History under My Account before placing the order again to avoid duplication. Should you have questions regarding duplicated orders or your order status, please feel free to reach out through the Contact Us page.
Currently, we ONLY accept online orders. If you have any problems with ordering online, please do not hesitate to get in touch with us through the Contact Us page.
Orders to be charged in US Dollars:
WANTING primarily uses PayPal to process secure online payments.
Please make sure your bank card has enabled the online payment function.
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. WANTING staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
If a key part of your product is missing on delivery, here is how we can solve the problem for you:
1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
2. For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery.”
3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.
